Shipping & Returns

SHIPPING POLICY
We offer FREE SHIPPING on all orders $100.00 and over or $8.00 per order for all orders below.  Orders placed after 12pm PST (3pm EST) on Friday will ship via ground delivery on the following Monday.  All other orders will ship within 1-2 business days.

RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition.   For health and safety reasons were unable to accept returns for opened or used products.

RETURN PROCESS
To return an item, please email customer service at info@shopsofserendipity.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Serendipity
Attn: Returns
RMA #
8506 Germantown Ave
Philadelphia, PA 19118
United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
info@shopsofserendipity.com